Casa Lina Collection

Returns Policy

Effective September 10, 2026

Please choose carefully. Diffusers and refills are made to order as purchases arrive and are prepared using the customer’s selected scent and, for diffusers, bottle. The Discovery Collection includes individual 1 mL fragrance testers for smelling only; the included scent assortment is shown on the product page.

All Sales Are Final

Because each order is customized and the liquid fragrance product cannot be safely restocked or resold after it leaves our care, all sales are final. We do not accept returns or exchanges for scent preference, fragrance-strength preference, or a change of mind. Orders may be canceled only before preparation begins.

Broken, Damaged, Leaking, or Incorrect Orders

If your order arrives broken, damaged, leaking, or different from what you ordered, please email us within three calendar days of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue.

After review, Casa Lina will provide an appropriate replacement or refund. You will not be asked to return a leaking product unless we give you safe, specific instructions.

Contact Us

Email info@casalinacollection.com and use the subject line “Order Issue.”

Nothing in this policy limits any consumer right that cannot legally be excluded.